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Windows Devices Troubleshooting Guide for Seed TV Menus

Identify your issue below to start initial troubleshooting. If unresolved, contact your Seed Manager expert - typically a manager or marketing lead. Provide them with the details of the issue, any screenshot/picture of error or product example, number of TVs impacted, and a store contact.

⚠️ Mouse and keyboard will need to be connected to the Minix box to troubleshoot

A. Outdated Inventory, Expired Sales, or Incorrect Media Appearing; New Inventory Not Appearing on Menus

  1. While the menu is open, refresh the screen using keyboard shortcut Ctrl+Shift+R. Menu will pull the latest menu and inventory data.

  2. Confirm the WIFI is still connected in the Settings.
    • Hit the Windows key on the keyboard, to bring up the taskbar to access WIFI settings.
    • Or go to Settings -> Network & Internet WIFI.
      The store network should be listed as “Connected, secured”

If the menu is still inaccurate, notify your Seed Manager expert with the specific example that is incorrect or missing.

B. Blank Screen / No Content Configured / WeedMaps Network Error

  1. Confirm the TV screen is powered on and set to the correct HDMI input for the Minix.

  2. Refresh the screen using keyboard shortcut Ctrl+Shift+R. If error continues to return, contact Support.
  3. Confirm the WIFI is connected:
    • Click the Start Menu to access taskbar Network settings or Click Settings icon -> Network & Internet -> WiFi.
  4. Messages mentioning WeedMaps can be closed:
    • Use keyboard shortcut Ctrl+Shift+Q to close out of the message and go back to the Windows home screen. 
    • Double click the Seed TV Menu icon to launch the menu.

C. Minix isn't working, won't turn on, or shows a black screen

Try the following solutions:

  1. Make sure that you select the HDMI input that matches the HDMI port connected to the Minix.

  2. Check your power supply and power cable.

  3. Unplug the Minix power cord from the power outlet, wait 30 seconds, then plug it back in (also known as Power Cycle).

  4. Check your HDMI connection.

  5. Try swapping with another HDMI cable.

  6. Try plugging the power cord into a different power outlet or power strip.

If the issue remains, notify your Seed Manager expert with issue details and an in-store contact.