---
title: Amazon Device has a White Blank screen or Error Screen
description: Firestick TV, Amazon stick, Amazon TV, blank screen, white screen, error message, Seed Signage app, Amazon device
---

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1. [Seed Customer Support](https://support.getseed.io/?hsLang=en)
2. [Hardware](https://support.getseed.io/hardware?hsLang=en)
3. [Amazon Fire Devices](https://support.getseed.io/hardware?hsLang=en#amazon-fire-devices)

# Amazon Device has a White Blank screen or Error Screen

## Internet Service Interruption or being too far behind on updates can impact Seed app stability. Refer to device settings below to restore Seed Signage menu syncing.

- **Try loading a different Seed channel**If other channels load: Issue is likely with the specific channel. Contact your internal Seed Manager support contact.

- **If no channels load: Restart the FireStick TV from Settings  
  -** Navigate to **Settings → My Fire TV →** enter code if set. **Select Restart**

- **Confirm WiFi is connected and active**   
  **-** Navigate to **Settings → Network → WiFi  
  -** Are other installed apps loading, previews playing?
- Check if there are updates available for the FireStick TV  
  \- Navigate to **Settings→ My Fire TV** **→ About** **→** “**Check for Updates**”

 

 

 For continuing issues, please contact Support@getseed.io. 

 

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